AVOID AT ALL COSTS!
Absolutely terrible company. Booked over the phone and they get here and say I only booked ground floor to ground floor. I was never asked how many floors or told there would be an extra charge for each floor. I had 13 pieces of furniture to be moved so not even a whole house move. Spoke to another company and was told anyvan are notorious for showing up and making excuses and not doing anything. They left without taking a single piece of furniture including anything actually from the ground floor and are refusing to refund.
When we called to complain we were told they only have a 15 minute time slot to get furniture out of the house and then proceeded to stand on the phone for 50 minutes before leaving. They had seven other moves to do just that day which is ridiculous.
They took videos as ‘evidence’ the house wasn't ready to move but took videos of furniture we were not even moving and not on the list of furniture I provided.
Customer service team was completely useless and didn't care at all. If you are looking for movers and actually want them to do their job then do not book with Anyvan.
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