Anyvan seemed to tick the boxes: a few items to be taken across the city, with me as passenger in the van. Unusual, but with insurance paid, possible. All started well, even had an offer of an earlier collection, if wanted. As it was, driver arrived prompt on time slot but without a trolley. Next, they load up using inhouse trolley, while i come to join them. Consternation: they've gone. A Keystone Kops situation. Not funny. i need to be at the delivery. Fortunately, the driver turns round, collects me. The despatcher says passengers aren't allowed... ??? on the driver's head, i travel, except not direct to delivery but some miles in the opposite direction to delivery to another customer. Finally we arrive at my designated destination. Had i not been there confusion would have reigned. Driver excellent company, sensible, practical and deserves a bonus. Anyvan? Needs to join the dots to keep the driver informed, and, the customer happy. Would i use them again? No idea. Simply, customer perhaps has to ask more questions & each department needs to be working from same script. Here, customer paid insurance though nearly put the consignment in trouble.
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Anyvan Business provides scalable and sustainable transport solutions for both automotive and larger-than-parcel markets.
Whether it's a car or sofa, our experience combined with our range of services help build the perfect solution no matter the complexity.
Fulfilled by our nationwide network of verified transport partners, all business clients are supported by an outstanding team of account managers committed to delivering an exceptional service.
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