Review Time
Very disappointing experience with AnyVan . Easily the most stressful move we’ve ever had.
We paid nearly £2,000 expecting a professional service, but the pickup time was wrong, causing serious delays that stopped us delivering important equipment to its destination. Items we had already declared and paid for were missing from the driver’s list, leading to extra charges, and the driver even suggested paying him directly instead of through the company.
Only two movers came for a third-floor move, so my partner had to help carry heavy items despite us paying for a full service.
To make things worse, the company has handled the complaint badly and takes far too long to reply to emails.
Lastly, we were told that we weren’t the first costumers experiencing all above..
Very disappointing experience with AnyVan . Easily the most stressful move we’ve ever had.We paid nearly £2,000 expecting a professional service, but the pickup time was wrong, causing serious delays that stopped us delivering important equipment to its destination. Items we had already declared and paid for were missing from the driver’s list, leading to extra charges, and the driver even suggested paying him directly instead of through the company.Only two movers came for a third-floor move, so my partner had to help carry heavy items despite us paying for a full service.To make things worse, the company has handled the complaint badly and takes far too long to reply to emails.Lastly, we were told that we weren’t the first costumers experiencing all above..
"Karl was fantastic. The levels they went to in order to protect the bike in transit was second to none. They took time and care off loading the bike both were on top of their game. Super efficient professional struck up excellent rapport I could not fault them just the exact opposite 10/10 what great guys. A massive thank you to you and the team and a humongous pat on the back to Karl and his colleague. Excellent work guys
Anyvan seemed to tick the boxes: a few items to be taken across the city, with me as passenger in the van. Unusual, but with insurance paid, possible. All started well, even had an offer of an earlier collection, if wanted. As it was, driver arrived prompt on time slot but without a trolley. Next, they load up using inhouse trolley, while i come to join them. Consternation: they've gone. A Keystone Kops situation. Not funny. i need to be at the delivery. Fortunately, the driver turns round, collects me. The despatcher says passengers aren't allowed... ??? on the driver's head, i travel, except not direct to delivery but some miles in the opposite direction to delivery to another customer. Finally we arrive at my designated destination. Had i not been there confusion would have reigned. Driver excellent company, sensible, practical and deserves a bonus. Anyvan? Needs to join the dots to keep the driver informed, and, the customer happy. Would i use them again? No idea. Simply, customer perhaps has to ask more questions & each department needs to be working from same script. Here, customer paid insurance though nearly put the consignment in trouble.
Do not use Anyvan! They significantlydamaged the property on moving out possessions. They dented and scratched the stove (also broke the door), washing machine and fridge. Wardrobe paintwork scratched alot & lost the key. Ripped my mattress, stained my divan base, left dirty hand prints over my soft furnishings. They also failed to remove all the items that I was quoted for. Also upon confirming to progress they then duplicated all possessions so charged me double and when I asked for a refund they didn't refund 50% but 30%. Overall a truly appalling service, a very upsetting experience.
This company was the worst choice of movers anyone could make. They deceive you and stress you and then you don’t hear anything back when you try to reach out to them. I was paid to have a window of 1-4pm on a Sunday and the movers showed up after 9pm!!! They said it was because the office overbooks jobs and then everyone is delayed from the start of the day. So you end up paying extra and they show up over 4 hours late
I booked AnyVan weeks before my moving date. The week before my moving date the driver cancelled. I had to then tender for a new driver the quotes were double and triple the original price i was paying, I couldn't afford this and couldn't go with AnyVan's substitutes. Up until this occurring AnyVan were so pleasant to deal with, so helpful with finding me a driver. But as soon as the driver cancelled and I asked for my deposit to be returned they were extremely hostile. My account manager Dillon was too busy to take my calls. After numerous emails and calls and a report to CPCC, I was promised a refund on November 23rd. It is now December 8th and still no refund.
The move was a desaster. Even with a premium package, the company treats its customers like shit. - I was forced to pay additional money (GBP 480) to get my mattress as otherwise they would have left it downstairs - They lost or gotten my soundbar stolen but they said they delivered it (no soundbard was shown in any of the pictures they showed me) and they don't want to pay for it- They force you to sign immediately a paper that you have received everything (but everything is in the boxes so it is clearly to screw customers...otherwise the movers would have to stay couple hours until you unpack everything- They have caused damage but still are not coming back with any solutionsThis is the worst experience I ever had in such poor servicing and client service. I would never recommend this company to anybody.
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Anyvan Business provides scalable and sustainable transport solutions for both automotive and larger-than-parcel markets.
Whether it's a car or sofa, our experience combined with our range of services help build the perfect solution no matter the complexity.
Fulfilled by our nationwide network of verified transport partners, all business clients are supported by an outstanding team of account managers committed to delivering an exceptional service.
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