I am really disappointed with the service which was provided to ourselves, after numerous in depth phone calls, emails, scaled drawings of our layout AnyVan failed to pass the relevant information onto the persons who carried out the job. Not only was they unaware of the full content of the job which caused them to be unequipped, the size of the van provided was to small, this caused 5 trips back and forth to our warehouse - delayed the "one" day job causing our staff to work until 9:30PM, not only was we working over they also had to help unload files into boxes to try and speed up the process as they presumed 2 men could lift a standard 4 drawer cabinet with files/paper work in which was advised via email and telephone contact. When calling AnyVan to explain the troubles we are experiencing with themselves they was very unhelpful and attempted to blame ourselves for the information provided when we have been the ones constantly emailing and phoning them to make sure they have detailed information to enable the removal smoothly. When loading the cabinets/files at the warehouse they was not put back in numerical order they was almost thrown in any order which is now causing myself and staff to correct the mistakes made by the poor quality provided. Due to the inconvenience caused we will not be using this company in the future.
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Anyvan Business provides scalable and sustainable transport solutions for both automotive and larger-than-parcel markets.
Whether it's a car or sofa, our experience combined with our range of services help build the perfect solution no matter the complexity.
Fulfilled by our nationwide network of verified transport partners, all business clients are supported by an outstanding team of account managers committed to delivering an exceptional service.
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