We only needed to adjust our mortgage, but after over 3 hours on hold, we received no assistance. The company seems to have cut back on customer service staff and branches to boost profits. I suggest looking elsewhere; I got a prompt callback from another bank's mortgage helpline in just 5 minutes.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to the ANZ New Zealand Facebook page.
While you're here we'll be helping out as best we can (please don't offer any of your personal information publicly). We'll also be sharing stories and information from across ANZ New Zealand and beyond.
To make sure our community is a safe and positive place online for everyone, we have put in place a few house rules around posting and interacting on our page.
House Rules:
• We want you safe and secure – please don’t post any personal or confidential info publicly such as your bank account number or passwords
• Please don’t post any solicitations, advertisements, or endorsements of any commercial organisations.
• Please don’t abuse or hassle any individuals or groups.
• Please don’t use profanity in your posts or comments.
• Please don’t post or comment repeatedly on the same subject in many locations.
• Please avoid CAPITALISATION as Facebook can treat this as spam and your post or comment will be automatically blocked.
• Please don’t post links to third party content such as other websites or social networks.
• Please note that we reserve the right to delete and/or block users who we deem are harassing or demeaning or breaking these rules or any other rules not yet specified that bring down the tone of this community
• And please don’t promote anything illegal!
We value all kinds of feedback and, long as your post or comment doesn't breach house rules, it will be on the page in full!
ANZ is not responsible for the personal, political, organisational or religious beliefs of people who post or comment on this page.
We value your security and privacy!
If you're an ANZ customer and have specific questions about your accounts or services, to protect your privacy, we can’t answer them here. But we're still here to help, so send us a Private Message from the page and we can sort you out with the right person to talk to.
Are you an ANZ Employee? Welcome! Be transparent and disclose that you work for ANZ and remember that comments expressed on the page are your own.
Who are you dealing with?
We have a number of people that manage this page, and we use their initials to identify them in their posts and messages.
We are also on:
Instagram: www.instagram.com/anz_nz
Twitter: http://www.twitter.com/ANZ_NZ
YouTube: http://www.youtube.com/ANZNewZealandSee more
