I am extremely disappointed with the treatment I received from the company. They closed one of my accounts due to inactivity and froze another with funds still in it, leaving me without money during the holiday season, which is unacceptable. This isn't just poor service; it's a repeated pattern of negligence. The company has faced significant penalties for various breaches of consumer laws this year. They made misleading statements about savings rates and behaved unethically in the bond market. The actions of the company have even been described as "grubby" by a judge. Instead of assisting customers, it seems they exploit them. The toxic culture within the organization has been highlighted by former employees, revealing serious issues. They are also facing further legal challenges, including a lawsuit from a former executive. The ineptitude is compounded by hefty fines from regulatory bodies. If you're thinking of banking with this company, reconsider. They clearly disregard their customers and ethical practices, despite my long history with them.
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