Review Time
I transferred $15k via pay ID without any issues. However, when I needed to send more, I had to increase my limit. The app prompted me to take a selfie for identity verification, which I completed along with my fingerprint, and then I sent the remaining funds. After waiting 10 minutes, there was no sign of the transfer; after 2 hours, it still hadn't arrived. I tried to reach out to the support team for answers, but they only respond after 9 am. I decided to wait, but by 11 am the next day, there was still no reply. Finally, I received a response after lunch that didn’t address my question. The representative informed me that the transfer was still processing, which was not the level of service I expected. I messaged again, seeking clarification about the discrepancies in the transfer receipts, but as of 6 pm the following day, I still hadn’t received a response. Frustrated, I opened a new bank account and am now waiting for the 24-hour mark from the first transaction to leave this bank behind. What a disappointing experience.
I am truly disappointed by the company's treatment of its customers. Recently, they closed another one of my accounts due to inactivity and froze another that still had funds. Now, I'm left without any money during the holiday season, which is simply unacceptable. This isn't just poor customer service; it reflects a pattern of negligence. The company has faced significant penalties totaling hundreds of millions of dollars this year for various breaches of consumer laws. They made misleading statements about savings rates and acted unethically in the market. A judge even described their actions as "grubby," which is a fair assessment. They have been penalized for failing to deliver promised benefits to customers, especially those in financial difficulty. Instead of providing support, the company seems to thrive on taking advantage of its customers. The toxic culture within the organization, as highlighted by former employees, suggests a workplace troubled by serious issues. As if that weren't enough, they are currently facing additional legal challenges, including a lawsuit from a former executive over bonus cuts. This incompetence is worsened by the hefty fines imposed by regulatory bodies. In summary, if you're thinking about banking with this company, reconsider. They clearly do not prioritize their customers or ethical practices. I was a member for years, had loans, credit cards, and even a retirement fund with them. I did receive compensation for their overcharging, but it feels like just another unfortunate experience.
I am extremely disappointed with the treatment I received from the company. They closed one of my accounts due to inactivity and froze another with funds still in it, leaving me without money during the holiday season, which is unacceptable. This isn't just poor service; it's a repeated pattern of negligence. The company has faced significant penalties for various breaches of consumer laws this year. They made misleading statements about savings rates and behaved unethically in the bond market. The actions of the company have even been described as "grubby" by a judge. Instead of assisting customers, it seems they exploit them. The toxic culture within the organization has been highlighted by former employees, revealing serious issues. They are also facing further legal challenges, including a lawsuit from a former executive. The ineptitude is compounded by hefty fines from regulatory bodies. If you're thinking of banking with this company, reconsider. They clearly disregard their customers and ethical practices, despite my long history with them.
Terrible customer service regarding credit cards. If I could give zero stars, I would. The credit card setup interface lacks clarity and functionality, causing customers to lose money and time. Initially, there was no auto-payment setup, leading to fees and interest. After setting it up twice, excessive amounts were withdrawn from my account. I reached out as both the primary and secondary account holder, but none of my concerns were addressed. The customer service was unprofessional, lacking knowledge about the services and showing no interest in helping me resolve the issues.
I had a great experience today with a representative. At 73 years old, I appreciated how he went above and beyond to assist me with my banking needs. He was kind and helpful, introducing me to new products. The meeting was very productive and enjoyable.
As a customer for over 65 years and a shareholder, I feel let down by the current leadership. The CEO has not performed well and has had bonuses withheld. The Chairman should also be held accountable for the situation. I believe the entire board needs scrutiny at the upcoming meeting. The new CEO's plan to cut jobs raises concerns about his priorities, as it seems he's only focused on financial gain rather than the company's integrity.
I was kept on hold for 53 minutes with the dispute resolution team after previously waiting 30–35 minutes on two other occasions. After such long waits, one would expect genuine interest in resolving ongoing issues, but that was not the case. The assistance provided was very disappointing, leaving me with the impression that the process is neither prioritized nor effectively managed.
I would rate zero if possible! This bank punishes customers with their serious saver account. You lose bonus interest with just one withdrawal in a month, and there’s a $5 penalty for any additional withdrawals. With such a low interest rate, I advise avoiding this bank if you want one that values your money.
It's disheartening to see how far the bank has declined. There are numerous branch closures, and many branches have minimal staff. I encountered a branch that did not even have cash available. If you manage to find a branch, they often block access and demand a reason for your visit. Phone support is also unacceptably long. After 45 years, I am now changing banks. This institution no longer serves its customers.
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