anz.com.au

1.2
1.2 Based on 120 reviews

...

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supmagie63
Terrible customer service for credit cards

Terrible customer service regarding credit cards. If I could give zero stars, I would. The credit card setup interface lacks clarity and functionality, causing customers to lose money and time. Initially, there was no auto-payment setup, leading to fees and interest. After setting it up twice, excessive amounts were withdrawn from my account. I reached out as both the primary and secondary account holder, but none of my concerns were addressed. The customer service was unprofessional, lacking knowledge about the services and showing no interest in helping me resolve the issues.

1
Date of experience: Dec 19, 2025

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