I have been with ANZ since 1998 (27 years) and over the years, their customer service has been getting worse & worse. I just interrogated by ANZ Customer Protection Services for 1 hour & 11 minutes.. Prior to that another department for 40 minutes and prior to that call another 27 minutes. Yesterday ANZ blocked my card because I was loaning money to my sister in law. Someone from ANZ (off shore) asked me at least 30 questions before he believed that my sister in law and myself were legit. One of the questions was “Can you get her on FaceTime so she can verify it’s her?” Another question was “Why are you lending her money?” Isn’t this a breach of privacy??!! FINALLY they unblocked my card.
Claim your business profile now and gain access to all features and respond to customer reviews.
