I am truly disappointed by the company's treatment of its customers. Recently, they closed another one of my accounts due to inactivity and froze another that still had funds. Now, I'm left without any money during the holiday season, which is simply unacceptable. This isn't just poor customer service; it reflects a pattern of negligence. The company has faced significant penalties totaling hundreds of millions of dollars this year for various breaches of consumer laws. They made misleading statements about savings rates and acted unethically in the market. A judge even described their actions as "grubby," which is a fair assessment. They have been penalized for failing to deliver promised benefits to customers, especially those in financial difficulty. Instead of providing support, the company seems to thrive on taking advantage of its customers. The toxic culture within the organization, as highlighted by former employees, suggests a workplace troubled by serious issues. As if that weren't enough, they are currently facing additional legal challenges, including a lawsuit from a former executive over bonus cuts. This incompetence is worsened by the hefty fines imposed by regulatory bodies. In summary, if you're thinking about banking with this company, reconsider. They clearly do not prioritize their customers or ethical practices. I was a member for years, had loans, credit cards, and even a retirement fund with them. I did receive compensation for their overcharging, but it feels like just another unfortunate experience.
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