I transferred $15k via pay ID without any issues. However, when I needed to send more, I had to increase my limit. The app prompted me to take a selfie for identity verification, which I completed along with my fingerprint, and then I sent the remaining funds. After waiting 10 minutes, there was no sign of the transfer; after 2 hours, it still hadn't arrived. I tried to reach out to the support team for answers, but they only respond after 9 am. I decided to wait, but by 11 am the next day, there was still no reply. Finally, I received a response after lunch that didn’t address my question. The representative informed me that the transfer was still processing, which was not the level of service I expected. I messaged again, seeking clarification about the discrepancies in the transfer receipts, but as of 6 pm the following day, I still hadn’t received a response. Frustrated, I opened a new bank account and am now waiting for the 24-hour mark from the first transaction to leave this bank behind. What a disappointing experience.
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