I would give ZERO if I could. My 16 year old daughter wanted to stay at A&O. Aware that she is a minor, she responsibly called their info-line and asked whether she would be allowed to. Yes, they said. The only thing you need is a parental consent form and a photocopy of the parent's passport. Same info under FAQ. So we went with that and paid for a bed in a female dorm. And guess what - once you print off the parental consent form (in a link, content not visible immediately), it says ON THERE that minors are only allowed to stay in single rooms (at 5 times the cost)! A&O says I should have known - HOW???? and won't refund and offers that an adult can go instead. Unhelpful to the extreme and deceitful too. After being gaslit this morning by their customer service saying "my daughter must have misunderstood" I called another representative and asked whether there is any info on minors staying on their own other than the FAQs. Twice. The respresentative said "no". I asked whether there is anything else important to consider before booking a room - answer "no". Guess what - no mention of minors only allowed in single rooms. When I then told the representative she sheepishly admitted that, yes, there is that. It is a rip-off and really, really cheap of A&O. The whole cost of the stay was 2x 30 EUR, maybe not much for A&O but my daugher paid from her pocket money and that really hit. Plus it was the first time that she organised something herself and feels, rightly so, totally duped. Shame on you.
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