MSD Animal health pension transfer nightmare!It took AON 6 months to undertake a simple pension transfer. This was triggered by me complaining about the poor customer service, so they told me to go somewhere else and started the transfer process without my consent. It is also worth noting that I lost around a third of my pension value when transferring out. This calculation was checked and endorsed by the Trustees as correct, so they seem to be okay with me losing a substantial amount of money. All through the transfer process AON did not acknowledge any mail/documents sent back. They were however consistent in setting unreasonable deadlines and time scales and putting hurdles in my way such as an Amber warning on the company I was transferring to. This was for offshore investments. A quick Google check on AON will show the same, I was even laughed at on the phone after explaining I was quite stressed by the experience and random timelines. I would never recommend this company to anyone. They are total and utter scum. I received a letter after the process had ended stating "We tried to keep things as straightforward as possible..." This is utter nonsense!!! I think Kafka based the Trial on your transfer system.If it were possible I would give them ZERO stars. Avoid, unless you are unlucky enough to have a pension scheme administered by them, in that case, good luck!
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