Review Time
I have a valid reason and meet the criteria, but they decided to deny my cash claim. I have an appeal, because I have documentation of my valid reason. I will keep you posted, but right now, I would not take this insurance again. Stressful, no one helps you to get cash back unable to enter in bank information when entering a claim. And you only speak to the Philippines, which is impossible, as well, cannot get a call back or they change the date.
I am very disappointed with the service regarding trip cancellation insurance. We had to cancel our cruise due to a medical issue related to a kidney transplant. The support team made the process extremely difficult, requiring extensive medical documentation, and ultimately closed our claim without any resolution.
Aon is a total rip off, never again will I go through them, had to cancel our Carnival cruise due to medical reasons and did everything they requested but still got our claim denied after giving us the run around. Aon insurance is a money grab crooked company, beware!!!
Travel Protection Plan - Reference # 900660451Dear Sir/Madame,We have repeatedly told you that all the medical reports that caused us to miss this cruise have already been submitted.We have also spoken to all the medical providers concerned with my wife’s condition and they have expressed that they have already provided all the relevant details to you and fail to understand what else you would require!!As previously stated your actions, or lack of action, critically point to the fact that you are just delaying the payment of the amount due to us.Your continued delay in fulfilling your obligation emphasizes why no one trusts insurance companies anymore!!I would urge you to stop playing games and settle this claimWe have also repeatedly requested that someone who can clearly speak English call us so we might reiterate our disgust at your behavior verbally
Shame on you Carnival Cruise Line!!We purchased trip cancellation insurance for our Carnival Cruise; had to cancel for a medical reason because of a kidney transplant. AON had us jumping through hoops with medical documentation until closing our claim without satisfaction.
Really useless company. Do NOT use them. I paid an arm and a leg to insure my moving goods and they did not even accept my claim which wasn’t even much. Look for another insurance company. They are not worth your money, time or stress. Really disappointed because Biddulphs recommended them but that means I will also look for another moving company that works with company’s that are reputable. Biddulphs and AON insurance are no longer going to get my money.
MSD Animal health pension transfer nightmare!It took AON 6 months to undertake a simple pension transfer. This was triggered by me complaining about the poor customer service, so they told me to go somewhere else and started the transfer process without my consent. It is also worth noting that I lost around a third of my pension value when transferring out. This calculation was checked and endorsed by the Trustees as correct, so they seem to be okay with me losing a substantial amount of money. All through the transfer process AON did not acknowledge any mail/documents sent back. They were however consistent in setting unreasonable deadlines and time scales and putting hurdles in my way such as an Amber warning on the company I was transferring to. This was for offshore investments. A quick Google check on AON will show the same, I was even laughed at on the phone after explaining I was quite stressed by the experience and random timelines. I would never recommend this company to anyone. They are total and utter scum. I received a letter after the process had ended stating "We tried to keep things as straightforward as possible..." This is utter nonsense!!! I think Kafka based the Trial on your transfer system.If it were possible I would give them ZERO stars. Avoid, unless you are unlucky enough to have a pension scheme administered by them, in that case, good luck!
This company is awful!! AVOID!!! Grumpy unhelpful customer service staff other than Andrew Yeardsley who was was very understanding of all the hassle I've had just trying to transfer a pension. Ridiculous amount of paper work (compared to other companies), terrible communication, no updates, just leaving my case...what took a couple of weeks to do with other companies, has so far taken 4.5 months and counting! They delay everything. I just want my money.
I saw all these bad reviews on truth pilot and thought - I will never get my money back. Here is my experience. Turned in a claim on Tuesday and got my money back on Thursday. AON exceeded my expectations. I was all set to start a war to get a refund based on what I saw here but AON did a great job!!!
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