Shambolic.Easily the worst customer service I’ve ever experienced, in any field. Bounced around from dept to dept, clearly they keep poor records or simply don’t talk to each other.It’s almost like the company actively try and be unhelpful and obstructive. Quite bizarre. My dealings with missing money from my pension were a complete cluster in every respect.If you have a choice, I strongly suggest that you put your pension elsewhere. I’m only here because my delusional / greedy employer changed from the excellent Aviva.Diabolical service from a truly vile company to deal with. 95pc of reviews are 1 star, we can’t all be wrong…..REPLY TO BELOWI think the fact that it’s taken you 4 months to put together a copy and paste reply says it all. I think I’ll politely decline your offer to provide you with more details, and thus have to spend months chasing my tail again with your hideous company. Thank you for hammering home my point about your poor service and admin, in a manner I could only aspire to. If it takes you 4 months to right click and paste; I dread to think how long it will take me to transfer my pension out; which I will do the second my company stops paying into it. You are a total, complete, and utter shambles, do you clowns actually read your feedback on here?It’s very clear that the only way you get any business at all in the pension market, is through big companies using you. If individuals had any say in it, your pension business would collapse. As it is, we are stuck with the worst company out there, you.You truly are to pensions what General Melchett is to military tactical prowess. When my company told us we were moving to AON, we collectively had massive reservations about it, due to their appalling feedback. We were told it was mainly due to disgruntled Man Utd supporters leaving poor reviews, AON used to be a Man Utd shirt sponsor. It’s not that though……. it’s because you actually are totally useless. As to the glacial pace of your reply…..Let me guess,….1. The dog ate your internet connection ??2. It’s Covid innit ??3. Sorry we are just totally, completely and utterly crap. I’m going with option 3 …….
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