We recently had to canx a trip/cruise we had been planning for over 18 months - a week before the trip. Fortunately we had trip insurance through AON. I contacted AON and they sent me a personalized link explaining how to submit the claim. I obtained the signed medical form from my doctor at 5:30pm on Monday, and on Thursday I received an email saying the claim had been approved! I was concerned that the amount approved was less than what we paid, but I knew what we paid for the insurance wouldn't be refunded, and it turned out the cruiseline had refunded the difference (and had not notified us). I am so happy we had insurance and extremely happy we had it with AON - we couldn't have asked for better or faster service. Thank you.
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Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.
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