Review Time
My wife and I opted for travel protection for our cruise, as life can sometimes throw unexpected challenges our way. This trip was meant to celebrate my retirement after 45 years as an airline pilot, but my wife required major surgery, forcing us to cancel. The service team was exceptional in guiding us through the process and securing a full refund, minus the insurance cost, once we submitted the necessary medical documentation. Although I missed out on my retirement cruise, we received our refund promptly! I would wholeheartedly recommend this service; it was absolutely worth it.
We recently had to canx a trip/cruise we had been planning for over 18 months - a week before the trip. Fortunately we had trip insurance through AON. I contacted AON and they sent me a personalized link explaining how to submit the claim. I obtained the signed medical form from my doctor at 5:30pm on Monday, and on Thursday I received an email saying the claim had been approved! I was concerned that the amount approved was less than what we paid, but I knew what we paid for the insurance wouldn't be refunded, and it turned out the cruiseline had refunded the difference (and had not notified us). I am so happy we had insurance and extremely happy we had it with AON - we couldn't have asked for better or faster service. Thank you.
Update* still no help! They “reviewed” our case and because this death of a family member happened way out of our control they still will not refund. They are just a large company with all the money screwing the little person, heartbreaking. We got robbed blind. No money, no trip, dead family member, no dream for my kids, all because of one word in the contract with something I never thought would have happen. Life ruined because they literally dont care.I still stand by ….. Do not use!!!no one will help us with and we have been begging for help without getting our lawyer involved.In May my brother passed away very unexpectedly, he was in his 30’s and a wonderful firefighter. (I have letters of character and honor to prove this, sent in).In June we were supposed to go to our long saved trip to Italy. We saved for years and we had to cancel to do the funeral and be there for family. He died 3 days before we were supposed to leave , we got told by your company it was okay and to just send the death certificate, this in turn took a while but accidental This was not a pre existing condition. We were devastated and needed to be there for our family, now to be devastated we lost all of our money in the process. It’s all very depressing.We sent in all the documents we have and keep getting denied, we got told to appeal and in 10 hours they denied us again and refuse to call us. Ive waited on the phone for hours demanding answers and getting promises that someone will call. Since there is never anyone available to help.Last night we spoke to a supervisor, Christine and she promised we would have a call by today. Nope! We didn’t! Every time we talk to someone we get told something different and get told lies and then they catch them selves and say sorry! We have been nothing but helpful for months trying to get all of our documents over, to just get turned down.Your reviews are terrible on this exact thing and it’s heartbreaking. Y’all are a major company and have zero compassion and will not even give us the time Of day. What was the point of this insurance we paid for???? Basically I should have not been here for the family and the funeral and went, having no heart. We didn’t know at all that this would have happened in a million years to him, this is not our faultHow is this right?????If I booked everything separately and not through y’all I would be at-least be getting vouchers. We need help!!!! I cant let this go, I cant let all my money go. My lawyer said to see where we can get first and then proceed, Ive also contacted the BBB and our travel agency as they are in shock also.We need help and answers.Please!!!Claim 900636138Im trying to reply to company and trust piolet will not let me
It was a very stressful time for us. We were so thankful for Aon! The refund process much easier than we expected. While we hope to never have to cancel a big trip again, we will absolutely get travel insurance through Aon for peace of mind.
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We shape decisions for the better — to protect and enrich the lives of people around the world. We believe that businesses thrive when the communities they serve and the people they employ also flourish. Our culture enables us to bring our best each day and do great work for our clients and their customers.
Aon Affinity's Travel Practice is a leader in the provision of customized travel insurance programs for many of the world's most renowned travel companies. With a focus on the design, distribution, and management of customized travel insurance programs, we aspire to provide unmatched service to our travel clients and to the travelers protected under our travel protection programs.
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