I had emailed Aosom Customer care about a damaged piece of a chair I had ordered through Best Buy Canada. There was a small rip in the back mesh when I opened the package, and although it was small I worried about the possibility of this getting larger in the future. When I emailed customer care I was met with compassion and understanding right away. No blame was placed on me, and I don’t blame them either. Mistakes happen, and sometimes manufacturing isn’t perfect. The customer care team took exceptional care of me and my problem, better than I could have ever imagined. They resolved my issue for me within hours and I had a new part on the way as soon as possible. Absolutely outstanding job by whoever was on the other end of that email chain. I thank you guys again for restoring my faith in large companies for dealing with problems, and for proving that customer care is a true value for your company!!
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