We bought an electric go-kart for our daughter on 12/01/202, and it has only been used a few times. Now, we are facing a problem with the battery. The go-kart charges fully and all lights work, but when driven, it moves for a moment and then completely loses power to the wheels. We've inspected all cables and connections, and they seem secure and undamaged. After some research, it appears the battery might be defective. As you can imagine, our daughter is heartbroken that she can't use her gift, and I didn't expect such an item to fail after just 12 months with minimal use. The support team was very unhelpful and showed no interest in addressing the issue under warranty, whether through a repair or a replacement battery. It's a frustrating experience and a poor purchase for us.
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