aosom.co.uk

4.4
4.4 Based on 1.3K reviews

We are a consumer retail site for Sporting Goods, Pet Supplies, Games and Toys, Health and Beauty, Household Electronics and Garden Furniture. Our website, quick and secure to use, supported by our experienced sales team who are available by phone, emai...

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Average Rating

4.4

/
5

1.3K Reviews

5 Star
77%
4 Star
7%
3 Star
3%
2 Star
2%
1 Star
10%

All Reviews

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Review Time

Ratnakar Bezawada
I’m extremely disappointed with my recent experience with Aosom UK. I paid extra for priority delive

I’m extremely disappointed with my recent experience with Aosom UK. I paid extra for priority delivery specifically because I needed the item within the timeframe clearly advertised on their website. Unfortunately, the delivery did not arrive within the promised timeline.

What’s most frustrating is that the delivery window was a key reason I chose to order from them and paid additional fees. If priority delivery cannot be honoured, it should not be offered as a guaranteed option. Failing to meet the committed timeline despite charging for expedited service feels misleading and unprofessional.

Customer service was not proactive in resolving the delay, and I had to chase for updates myself. Overall, this experience has left me disappointed and hesitant to order again.

I would advise others to be cautious about relying on their advertised priority delivery timelines.

1
Date of experience: Feb 16, 2026
Michael Duncan
Good price and delivered when said. I am using as a storage for my steam locomotive whilst it's unde

Good price and delivered when said.
I am using as a storage for my steam locomotive whilst it's under maintenance and the tent gives good clearance around for working, fits in my drive and is waterproof. I drilled the concrete drive to fix anchor bolts and it survived the recent gales.

5
Date of experience: Jan 28, 2026
LaurensBouton33
Fantastic experience purchasing an office chair

My experience purchasing an office chair from this company was fantastic, largely due to the kindness and professionalism of the representative who assisted me. I chose the 155-degree recliner, and I can't express enough how comfortable it is, with excellent cushioning in both the seat and backrest. It reclines back to nearly a horizontal position, allowing for a quick nap if you're feeling tired at your desk. The fabric is lovely, warm to the touch, and feels quite durable. What stood out the most was the exceptional customer service, and I would definitely recommend this service to anyone in search of a high-quality, affordable office chair.

5
Date of experience: Jan 17, 2026
Karyn Smith
Disappointing Experience with Electric Go-Kart

We bought an electric go-kart for our daughter on 12/01/202, and it has only been used a few times. Now, we are facing a problem with the battery. The go-kart charges fully and all lights work, but when driven, it moves for a moment and then completely loses power to the wheels. We've inspected all cables and connections, and they seem secure and undamaged. After some research, it appears the battery might be defective. As you can imagine, our daughter is heartbroken that she can't use her gift, and I didn't expect such an item to fail after just 12 months with minimal use. The support team was very unhelpful and showed no interest in addressing the issue under warranty, whether through a repair or a replacement battery. It's a frustrating experience and a poor purchase for us.

1
Date of experience: Jan 09, 2026
Eliza P.
Regretful Experience with the Service

If I had taken the time to read the reviews about the service before placing my order, I would have chosen differently. One site displays exclusively negative feedback, while another features only positive ratings. I won't be ordering from this company again, as they haven't even recognized my concerns or provided any guidance. I've lost faith in review platforms since they seem to offer no real value.

2
Date of experience: Jan 01, 2026
Fern Carter
A Delightful Find with Remarkable Service

I had never come across this seller before, so I checked a review platform and found numerous positive comments, which led me to order a rabbit hutch and run. I placed my order on Friday morning and received both items by Saturday morning. The quality is exceptional, and I had no trouble assembling the hutch and run. They kept me informed about the delivery schedule. I highly recommend this seller for their swift delivery, quality items, and fair pricing. I’m thrilled to have discovered them while browsing and will definitely shop with them again.

5
Date of experience: Dec 06, 2025
Tariq Rice
Quality product at an affordable price.

5
Date of experience: Dec 06, 2025
Ada Sanders
Fantastic service with quality products

I was unfamiliar with the company initially, but after checking positive reviews on a review platform, I decided to order a rabbit hutch and run. I placed my order on Friday morning and received both items by Saturday morning. The quality is outstanding, and assembly was straightforward. They kept me updated on delivery times. I would highly recommend this seller for their prompt delivery, excellent products, and competitive pricing. I'm pleased to have found them while browsing and will definitely shop with them again.

5
Date of experience: Dec 06, 2025
Valda Sanders
Outstanding service

Outstanding service, products arrived securely packaged and of high quality.

5
Date of experience: Dec 05, 2025
Bert
The Greenhouse Experience

The greenhouse was delivered promptly and was simple to put together.

5
Date of experience: Dec 05, 2025

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Business Details

  • We are a consumer retail site for Sporting Goods, Pet Supplies, Games and Toys, Health and Beauty, Household Electronics and Garden Furniture.

    Our website, quick and secure to use, supported by our experienced sales team who are available by phone, email or web-chat to answer any questions.

    We strive to source and supply products that are a mix of excellent value and high quality, all delivered speedily and safely.

    We offer:

    Free UK delivery, 30 day Product Return Policy ( terms & conditions to apply), Unbeatable Prices in the Online Market.See more

  • call 08002404050
  • language https://www.aosom.co.uk/

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