Based on my experience, I would not recommend this company and have put 1 star as it doesn’t let you choose 0. In my experience, communication and workmanship fell well below an acceptable standard. Payment was taken, but the job was not completed as agreed and took significant effort to chase. When work was eventually carried out, I was unhappy with the quality, including issues such as drafts remaining, poorly finished sills, scratched glass, and other defects.I was also disappointed with how post-installation issues were handled. The guarantee offered did not, in my view, provide meaningful protection, as problems were not resolved despite repeated contact.The representative I dealt with who has been mentioned in numerous reviews (please see other reviews his name is mentioned numerous times) who chooses the name he wants to be known as on the day gave inconsistent information and at one point criticised the company himself, suggesting he could carry out the work privately for less. I raised this with the company and was told he would no longer be used, however my later experience suggested otherwise. (This rep had obviously contacted Trustpilot for me to take his name out of my review, even though he has been mentioned numerous times in others, starts with M. PLEASE DO NOT BE TALKED INTO PARTING WITH YOUR CASH AFTER HE TELLS YOU ITS A ONE DAY DEAL, lets see if he contacts Trustpilot again, I personally think that if a person scams people out of money he should be named and shamed)I have previously shared my experience online and those posts were removed. While the company was quick to make contact regarding reviews, resolving the actual issues took far longer and, in my case, remained unresolved.This review reflects my personal experience, although read all the other reviews (not ones that have been entered by rep) I would strongly advise others to carry out thorough research and consider alternative companies before proceeding.
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