I purchased windows from AP Glazing approximately four years ago. At the time, I was assured a 10-year warranty on some components and a 5-year warranty on others. However, one of my windows now has severe condensation inside—a problem covered by that 10-year warranty. Since December, I have made over 20 calls and left numerous messages, yet I have received absolutely no response. The lack of customer service is appalling—no replies, no communication whatsoever. I am now considering escalating the issue to the relevant ombudsman. My advice: avoid this company at all costs. They do not stand by their warranties and offer zero customer support
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