The worst delivery company I’ve ever had the misfortune of dealing with! My delivery was supposed to be on 25th Feb 2026. I rescheduled the delivery for 26th. Package never showed. Contacted them Friday 27th by phone. Call handler said he would instruct the driver to come back as they had two deliveries in that area, may have gone to wrong address. Again no show. Rang a further four times and also emailed them via their online contact form. Yep u guessed it, no response. No surprise tbh. Contacted them again on Saturday morning, bingo an answer! Guy sounded like he was driving, said, when I get back to office I’ll look into it for you and call u back this afternoon. Again, did not contact me. Can u see a pattern here?
Later that morning I received a hand written letter from Scarborough hospital of all places.
It reads, “There is a package for u (mis-delivered) at Scarborough hospital in our post room! I have tried to contact APC four times. They have still not collected the package!” Off I went this morning to collect the package on foot, with absolutely no help from APC-Overnight. On the other hand, a big thank you to the guys in the postal room at Scarborough hospital. Just goes to show APC tell blatant lies and simply do not care! Avoid this company if at all possible.
My response to your reply… it’s not the fact it was delivered to wrong address that’s so terrible. Mistakes happen, we’re only human. It’s what we do to put things right. Your depot that deals with the Scarborough area did absolutely nothing to help me out. They also told a pack of lies to avoid any further contact to rectify their mis-delivery. You know what u need to do!
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The UK's only independently owned Overnight parcel delivery company covering the UK and Ireland.
