I recently incurred a parking charge after missing my payment window by 24 hours, which was entirely my own fault. Once I realised, I contacted customer support to explain the situation. Although it took around a week to receive a response, the customer service I received was excellent.
S. McGarvey handled my request efficiently, arranging for my PCN to be emailed to me as I had recently moved house and the original letter would have gone to my old address. Without me asking, she also kindly offered a discretionary discount on the original charge, which was appreciated.
I only asked for the PCN to be sent to my new address or emailed, not for the amount to be reduced, so this gesture really stood out. Overall, great customer service — thank you.
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