Parked at a train station car park, where the payment machines were out of order. Tried using the app for payment, and the app wasn't working and wasn't accepting any information in. Took pictures and screenshots of both the out of order machines and the error messages received by the app. Went to speak with the Customer Service at the station, trying to pay the parking, and they informed me there was no way to do it as the car park was managed privately. Lo and behold, a month later I receive a parking fine. I appeal and submit all the screenshots and pictures as evidence that it wasn't a malicious attempt but there was no other way to pay. Receive a letter back saying that after reviewing the evidence (I don't think so!) they found I have parked without paying the charge, no mention of the evidence provided by myself about no working payment methods. The letter stated also that I could pay £50 instead of £100 within 14 days, which I did, but guess what? No option to pay £50 and so I got charged £100. There is no way to speak to anyone or to appeal the decision with a human, it is all done automated. Disgraceful!!
Claim your business profile now and gain access to all features and respond to customer reviews.
