Review Time
Just the worst company to deal with, they simply don't want to know, parked at trainstation EAST MIDLANDS PARKWAY, NO INTERNET NOBODY TO HELP, NO DEBIT CARD MACHINE, anyway managed to download app, and pay for 3 days even though I stayed for 2, in all the panic I put wrong digit of number plate and got £100 fine, will not be parking at that station again .. They wouldn't listen to any reasoning.
I had one of the worst parking experiences of my life at Parkering Borgergade P-hus | APCOA PARKING in Copenhagen. I arrived in the city at around 1:30 a.m., checked into my hotel, and went there only because my hotel did not have its own parking.When I parked and checked the machine, I saw the insane rate of 79 DKK per hour, so I decided to leave and just pay for the few minutes I had been there. I started a session in the EasyPark app to pay properly, then drove to the exit – and the gate simply did not react.Thinking it was a problem with the app, I went back to the machine, paid for a full hour, got a receipt and entered my licence plate number. According to the machine, everything was paid and I had 15 minutes to leave. I drove to the gate again and still nothing happened. I was literally locked inside their garage in the middle of the night, despite having paid.I called their support line. The first agent told me he would “fix it right away”, but after about 20 minutes he came back and said that, according to his colleague, I needed to pay for parking for the gate to open – even though I had already paid and could prove it. When I explained that the machine confirmed my payment and the 15-minute exit window, he basically said there was nothing he could do and that I should come back at 8:00 a.m. if I wanted to get out. In other words, in the middle of the night they were perfectly fine with leaving a paying customer trapped in their garage.After a long day on the road I was exhausted and had no energy to keep fighting with a completely unhelpful system and support. I left my car there and only managed to pick it up in the evening. As a result, I ended up paying around 130 euros for one day of parking – this is a “golden” parking garage in the worst possible sense of the word and feels like a deliberate money‑grab.To make things even more suspicious, it looks like this place has removed itself from Google Maps, probably because it was flooded with one-star reviews. That alone says a lot. I will never use APCOA again and strongly recommend everyone to avoid Parkering Borgergade P-hus if you value your time, money and nerves.
I had one of the worst parking experiences of my life at Parkering Borgergade P-hus | APCOA PARKING in Copenhagen. I arrived in the city at around 1:30 a.m., checked into my hotel, and went there only because my hotel did not have its own parking.When I parked and checked the machine, I saw the insane rate of 79 DKK per hour, so I decided to leave and just pay for the few minutes I had been there. I started a session in the EasyPark app to pay properly, then drove to the exit – and the gate simply did not react.Thinking it was a problem with the app, I went back to the machine, paid for a full hour, got a receipt and entered my licence plate number. According to the machine, everything was paid and I had 15 minutes to leave. I drove to the gate again and still nothing happened. I was literally locked inside their garage in the middle of the night, despite having paid.I called their support line. The first agent told me he would “fix it right away”, but after about 20 minutes he came back and said that, according to his colleague, I needed to pay for parking for the gate to open – even though I had already paid and could prove it. When I explained that the machine confirmed my payment and the 15-minute exit window, he basically said there was nothing he could do and that I should come back at 8:00 a.m. if I wanted to get out. In other words, in the middle of the night they were perfectly fine with leaving a paying customer trapped in their garage.After a long day on the road I was exhausted and had no energy to keep fighting with a completely unhelpful system and support. I left my car there and only managed to pick it up in the evening. As a result, I ended up paying around 130 euros for one day of parking – this is a “golden” parking garage in the worst possible sense of the word and feels like a deliberate money‑grab.To make things even more suspicious, it looks like this place has removed itself from Google Maps, probably because it was flooded with one-star reviews. That alone says a lot. I will never use APCOA again and strongly recommend everyone to avoid Parkering Borgergade P-hus if you value your time, money and nerves.
Parked at a train station car park, where the payment machines were out of order. Tried using the app for payment, and the app wasn't working and wasn't accepting any information in. Took pictures and screenshots of both the out of order machines and the error messages received by the app. Went to speak with the Customer Service at the station, trying to pay the parking, and they informed me there was no way to do it as the car park was managed privately. Lo and behold, a month later I receive a parking fine. I appeal and submit all the screenshots and pictures as evidence that it wasn't a malicious attempt but there was no other way to pay. Receive a letter back saying that after reviewing the evidence (I don't think so!) they found I have parked without paying the charge, no mention of the evidence provided by myself about no working payment methods. The letter stated also that I could pay £50 instead of £100 within 14 days, which I did, but guess what? No option to pay £50 and so I got charged £100. There is no way to speak to anyone or to appeal the decision with a human, it is all done automated. Disgraceful!!
I feel scammed by the airport parking. I picked someone up at the airport, was parked for no more than 6 minutes. When I went to pay the parking fee a couple of days later I was told I could not and would have to wait for a parking fine! Apparently you have to pay for parking within 24 hours. Why can't you increase the payment time to 7 days?
Would never recommend using this parking facility managed by Europark A/S (solution by APCOA PARKING Danmark A/S). You are always at risk of receiving a fine. There is no notice stating that you must use the Danish version of the parking app. For example, the Norwegian APCOA FLOW app allows me to start a parking session, yet I was fined from the very first minute of parking on behalf of the Danish APCOA . Additionally, you cannot download the Danish app if your account is linked to another country. That's because their "state-of-the-art payment solutions" are country-specific!
i paid for my parking the next day after visitng london luton airport . 2 months later i had a debt collection letter which had gone past the payment date . I couldnt appeal , and was told i had to wait for a court appearance to appeal it . i had to pay 145 at the risk of further expenses . this should be illegal . Absolutle shambles of company
After weeks of getting nowhere and coming up against a brick wall, I made one last attempt to try and speak to someone with common sense and someone who genuinely listened. A payment was made to Heathrow drop off by mistake instead of Luton 2 mins after leaving Luton. A minor admin task you would think but no !!!! All i got was your appeals have been unsuccessful pay £95 or the bailiffs are coming round.Today was different I spoke to Joanne Harrison-Scott who was everything and more as what you need in customer services. Im not one for leaving reviews but this young lady deserves all the praise she gets. She would be an asset to any company. Joanne thank you for being there today I wish you and your family a Very Merry Xmas and a Wonderful New Year.
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