After weeks of getting nowhere and coming up against a brick wall, I made one last attempt to try and speak to someone with common sense and someone who genuinely listened. A payment was made to Heathrow drop off by mistake instead of Luton 2 mins after leaving Luton. A minor admin task you would think but no !!!! All i got was your appeals have been unsuccessful pay £95 or the bailiffs are coming round.Today was different I spoke to Joanne Harrison-Scott who was everything and more as what you need in customer services. Im not one for leaving reviews but this young lady deserves all the praise she gets. She would be an asset to any company. Joanne thank you for being there today I wish you and your family a Very Merry Xmas and a Wonderful New Year.
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