I had one of the worst parking experiences of my life at Parkering Borgergade P-hus | APCOA PARKING in Copenhagen. I arrived in the city at around 1:30 a.m., checked into my hotel, and went there only because my hotel did not have its own parking.When I parked and checked the machine, I saw the insane rate of 79 DKK per hour, so I decided to leave and just pay for the few minutes I had been there. I started a session in the EasyPark app to pay properly, then drove to the exit – and the gate simply did not react.Thinking it was a problem with the app, I went back to the machine, paid for a full hour, got a receipt and entered my licence plate number. According to the machine, everything was paid and I had 15 minutes to leave. I drove to the gate again and still nothing happened. I was literally locked inside their garage in the middle of the night, despite having paid.I called their support line. The first agent told me he would “fix it right away”, but after about 20 minutes he came back and said that, according to his colleague, I needed to pay for parking for the gate to open – even though I had already paid and could prove it. When I explained that the machine confirmed my payment and the 15-minute exit window, he basically said there was nothing he could do and that I should come back at 8:00 a.m. if I wanted to get out. In other words, in the middle of the night they were perfectly fine with leaving a paying customer trapped in their garage.After a long day on the road I was exhausted and had no energy to keep fighting with a completely unhelpful system and support. I left my car there and only managed to pick it up in the evening. As a result, I ended up paying around 130 euros for one day of parking – this is a “golden” parking garage in the worst possible sense of the word and feels like a deliberate money‑grab.To make things even more suspicious, it looks like this place has removed itself from Google Maps, probably because it was flooded with one-star reviews. That alone says a lot. I will never use APCOA again and strongly recommend everyone to avoid Parkering Borgergade P-hus if you value your time, money and nerves.
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