The price was good, but the service was lacking. We arrived early, and the car wasn't ready, which was acceptable. The paperwork was completed quickly upon our return. We paid for ski racks but noticed they had a bungy cord securing them. We chose to take the car as we had other commitments, but when we returned to ask about the bungy cord, we were told it was standard in the area. Given that we’ve always had lockable ski racks, the staff's response was disappointing. She mentioned being busy and doubted she had another car available, but would check if we waited. We ended up leaving after being ignored for a while. There was no apology or offer to refund the ski rack costs. The car was older than previous rentals and lacked power. Overall, a disappointing experience.
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