We rented a vehicle for a 10-day family trip, expecting a smooth experience. However, on the third day, we were informed that snow chains could not be fitted, despite our plans to travel through snowy areas. With no alternatives offered, we had to downgrade to a much smaller vehicle, which made our trip uncomfortable. We had to discard belongings just to fit into the smaller car. Later, we learned that snow chains could have been used on the larger vehicle, meaning we were misinformed. To make matters worse, despite multiple emails, our request for a refund has gone unanswered for over two weeks. This has been an incredibly frustrating and unprofessional experience. I would strongly advise others to reconsider booking with this service, especially families planning mountain trips.
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