Picked up a car today that was booked by my partner via a 3rd party. Asked attendant if any was paid and they said no. They offered insurance for $200. 30 minutes after taking the car, I spoke to my partner who informed me that we already had insurance when we booked. I immediately called Apex and explained what had happened, and that I had paid for insurance based on the information when I picked up the car. The manager was unsympathetic and said they was nothing that they would do to help. This was very soon after we had paid them a significant sum of money on car rental. I strongly recommend against using Apex. Their systems are poorly integrated with their 3rd party booking providers, and they are clearly not interested in helping their customers. They are looking to maximise profits. The manager told me to add to the review that the attendant told me the price of insurance and the excess. I’m including it here as a follow though and because it demonstrates the complete lack of understanding or care.
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