Bought the bike, broke on numerous occasions in the first year. Continued taking the monthly subscription when the bike was unusable despite telling me it was suspended. The last time it broke the engineer was sent the wrong part on 3 separate occasions. The bike was out of action for months, it took 6 months and an email chain of 83 emails to get a refund. Anyone else having issues with this company I suggest telling them you're making a formal complaint otherwise it goes nowhere. Finally got a refund but refused to pick it up despite acknowledging they'd sold me faulty goods. Go for a more trusted brand is my advice.
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The new British smart bike, app and community flipping fitness on its head - believing the more people enjoy their workouts, the better the results.
