Review Time
Enjoyed the experience while I had my Apex bike but total nightmare getting them to terminate the subscription once I decided to get rid of the bike. Eventually refunded following appeal direct to Mastercard but Apex still showing my account as live with another annual subscription renewal due later in the year. I suspect we might have to go through the whole exasperating process every year for the rest of my life. Absolutely dire customer service.
Enjoyed the experience while I had my Apex bike but total nightmare getting them to terminate the subscription once I decided to get rid of the bike. Eventually refunded following appeal direct to Mastercard but Apex still showing my account as live with another annual subscription renewal due later in the year. I suspect we might have to go through the whole exasperating process every year for the rest of my life. Absolutely dire customer service.
Bought the bike, broke on numerous occasions in the first year. Continued taking the monthly subscription when the bike was unusable despite telling me it was suspended. The last time it broke the engineer was sent the wrong part on 3 separate occasions. The bike was out of action for months, it took 6 months and an email chain of 83 emails to get a refund. Anyone else having issues with this company I suggest telling them you're making a formal complaint otherwise it goes nowhere. Finally got a refund but refused to pick it up despite acknowledging they'd sold me faulty goods. Go for a more trusted brand is my advice.
Apex rides are great. The classes are varied and I’m yet to find an instructor I didn’t like. My favourite would be Emily. A tough class but worth it. None of the instructors are insincere or annoyingly over enthusiastic, like another company I’m reluctant to mention. Rhymes with heloton. The bike itself is quality. Very sturdy. Dead easy to set up. Honestly, can’t fault them.
Update on Apex Apex have no customer support team, and ignore messages that are sent with regard to maintenance and subscriptions. You'll find it very hard to cancel your membership once signed up. Just think very carefully before signing up to this company as I have a feeling that internal operations might be struggling/failing/being closed down as no one seems to work there. There's not even a telephone number to speak to someone and their online chatbot is just AI and doesn't even bother to respond either.
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