I regularly deal with a company that insists on using this service for international shipping. This year, I've had five parcels scanned at a local hub, only to remain inactive for weeks or months. All inquiries are met with automated replies that fail to answer my questions, and further emails are ignored. Only when I leave negative feedback do I receive a human response, but they often sidestep my questions about my parcels' locations, claiming, 'once it's in your country, it's not our responsibility.' It's absurd to keep seeking refunds for parcels that tracking shows are clearly within my country.
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