The service provided has been extremely disappointing with unreliable tracking. My parcel was marked as “Arrived at Facility” but then showed no updates for over two weeks, missing the delivery deadline. When I reached out to the support team, I received completely contradictory information — one representative stated the parcel was still in the warehouse awaiting export due to backlog, while another claimed it had already arrived in Australia but there was no visibility. Support was unhelpful, automatically closing tickets and shifting the responsibility back to the seller. Tracking is ineffective, accountability is lacking, and customer support offers scripted excuses instead of genuine help. I would not rely on this service for any important or time-sensitive deliveries.
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