My experience with Car Park 5 was quite traumatic. Arriving a the car park was very easy and finding somewhere to park was not difficult. The problem was very stressful when leaving after a long haul flight. I arrived at the exit barrier expecting the bar to lift automatically however the screen was showing that I owed £581 for 10 days parking. I immediately pressed for assistance and I was asked for the booking reference number which I gave. The person through the intercom immediately said that this number was not recognised and was adamant that this was not the right reference number, however this was the only one I had. After about 5 minutes I was still not through the barrier and the traffic began to build up behind me. At one point drivers were getting out their cars to see what was going on. Eventually after a further 5 minutes the person behind the intercom instructed me to move back then forwards. The bar opened and no explanation was given into the reasons why I was delayed. I was very disappointed and Carpark 5 should be made fully aware of the bookings made through APH
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Airport Parking and Hotels (APH.com) was founded in 1980 and is the UK’s leading independent pre-booked off-airport car parking provider. Primarily, APH operates park and ride services for air travellers looking for competitive prices and top quality service. In just the same way that park and ride serves busy town centres, so park and ride for airports does likewise; it allows customers to avoid the congestion and confusion of unfamiliar roadways and signage. It also saves them money with off-airport parking rates typically 10-15% cheaper than on-airport. APH also offers packages including a hotel overnight stay for those travelling longer distances or with very early flights.See more
