An appalling experience! We moved interstate and made arrangements to cancel the contents policy at our old address and start it up at the new one - which meant the contents were also insured in transit. 3 months later, I got a renewal reminder from APIA for the contents at the old address and, when I rang to say "this policy was cancelled 3 months ago" they said "no it wasn't - and if you want to cancel it now, we can only refund the last 30 days". I lodged a complaint and they said they had reviewed all of the telephone conversations and I never requested a cancellation. I pointed out that this made no sense because they had taken my premium for the contents at the new address and, on the basis, could they not accept that the contents had moved from location A to B
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