Review Time
Exercise caution! I have had motorhome insurance with the company for almost three years. Initially, I was told to insure the motorhome at its full value, requiring an alarm, immobiliser, and GPS. Now, they have added a requirement for it to be stored in a locked garage. Many homes lack sufficient garage space for such vehicles. They will still insure it on a driveway, but the maximum value is capped at $150k. Choose wisely.
Be cautious! I have had motorhome insurance with the company for nearly three years. I was always advised to insure the motorhome for its full value, with an alarm, immobiliser, and GPS installed. It is parked on a driveway. Today, I was informed of an additional requirement: the motorhome must be kept in a locked garage! Seriously, how many modern homes have garages large enough for such vehicles? They will still insure it on a driveway, but the maximum value is limited to $150k. Choose wisely.
I have never commented on service before. This insurance agency has been frustrating. I had to threaten contacting the insurance ombudsman to cancel my claim and policy. After a long wait, they finally agreed to cancel my policy but told me to call back in 14 to 16 days. I hope this helps anyone facing similar issues.
What a disappointing organization hiding behind a façade of helping pensioners while charging exorbitant premiums. My mother was paying almost $5000 annually, far more than necessary. Being a bit older and naive didn't help her. I strongly advise getting multiple quotes and avoiding this company.
We are currently dealing with an insurance claim with the company. An accident occurred in June, and we provided all necessary details to an investigator. After being cleared, we faced delays in booking a hire car and providing the same information again. They have had five months to resolve this, and I am very dissatisfied with their handling of the situation.
If I could give a lower rating, I would. All call centers handling my vehicle claim are overseas. The online claims process is nonexistent, and there is no follow-up on the status of the claim or repairs. The assessor has not even viewed the car in person, and I am now considering changing insurers.
Since my Power of Attorney took over, they have been unable to send me emails. They claim to have sent communications to my address, but nothing has been received. Their communication is ineffective, and I am concerned about the payout process following my mother's passing.
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