apia.com.au

1.3
1.3 Based on 41 reviews

At Apia We Reward the Over 50s with Competitive Prices for Insurance Quotes - The More You Live Life The Better You Get At It So Get a Quote Online Today...

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Average Rating

1.3

/
5

41 Reviews

5 Star
7%
4 Star
0%
3 Star
0%
2 Star
2%
1 Star
90%

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Hugoo2512
Exercise Caution

Exercise caution! I have had motorhome insurance with the company for almost three years. Initially, I was told to insure the motorhome at its full value, requiring an alarm, immobiliser, and GPS. Now, they have added a requirement for it to be stored in a locked garage. Many homes lack sufficient garage space for such vehicles. They will still insure it on a driveway, but the maximum value is capped at $150k. Choose wisely.

1
Date of experience: Dec 16, 2025
Claudia
Motorhome Insurance Warning

Be cautious! I have had motorhome insurance with the company for nearly three years. I was always advised to insure the motorhome for its full value, with an alarm, immobiliser, and GPS installed. It is parked on a driveway. Today, I was informed of an additional requirement: the motorhome must be kept in a locked garage! Seriously, how many modern homes have garages large enough for such vehicles? They will still insure it on a driveway, but the maximum value is limited to $150k. Choose wisely.

1
Date of experience: Dec 16, 2025
Aidin Cooper
Frustrating Service Experience

I have never commented on service before. This insurance agency has been frustrating. I had to threaten contacting the insurance ombudsman to cancel my claim and policy. After a long wait, they finally agreed to cancel my policy but told me to call back in 14 to 16 days. I hope this helps anyone facing similar issues.

1
Date of experience: Nov 27, 2025
balkimort51
Disappointing Business Practices

What a disappointing organization hiding behind a façade of helping pensioners while charging exorbitant premiums. My mother was paying almost $5000 annually, far more than necessary. Being a bit older and naive didn't help her. I strongly advise getting multiple quotes and avoiding this company.

1
Date of experience: Nov 24, 2025
Holbrook
Overcharging Concerns

Overcharging. They are billing my elderly parents excessively. Charging nearly $2600 annually for home and contents insurance, while the same coverage is only $800 per year with another provider. This feels like exploitation of the elderly.

1
Date of experience: Nov 14, 2025
Excessive Charges

They have been overcharging my elderly parents for years. We switched to another provider and saved $3000 per year for the same coverage. Avoid this company; they are taking advantage of the elderly.

1
Date of experience: Nov 14, 2025
Carol Cook
Incompetent Handling of Claims

We are currently dealing with an insurance claim with the company. An accident occurred in June, and we provided all necessary details to an investigator. After being cleared, we faced delays in booking a hire car and providing the same information again. They have had five months to resolve this, and I am very dissatisfied with their handling of the situation.

1
Date of experience: Nov 08, 2025
Hugo Adams
Poor Customer Support

The customer service is appalling. There is no online support, and the simplest details cannot be accessed either online or through customer service, wasting everyone's time.

1
Date of experience: Nov 03, 2025
Delia Brown
Lack of Follow-Up

If I could give a lower rating, I would. All call centers handling my vehicle claim are overseas. The online claims process is nonexistent, and there is no follow-up on the status of the claim or repairs. The assessor has not even viewed the car in person, and I am now considering changing insurers.

1
Date of experience: Oct 28, 2025
Vicary Johnson
Communication Issues

Since my Power of Attorney took over, they have been unable to send me emails. They claim to have sent communications to my address, but nothing has been received. Their communication is ineffective, and I am concerned about the payout process following my mother's passing.

1
Date of experience: Oct 10, 2025

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Business Details

  • At Apia We Reward the Over 50s with Competitive Prices for Insurance Quotes - The More You Live Life The Better You Get At It So Get a Quote Online Today

  • language https://apia.com.au

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