I have paid these criminals for over 7 years without a claim, fridge dies after lightning strike so I put a claim in. Didn't hear boo from them, had to call them twice only to be told from an overseas call centre that my claim is still in progress and review? I asked to be put through to someone in Australia, ended up speaking with someone in Brisbane only to be advised exactly the same thing. Told them to shove it and return my $750 excess, I will just buy a new fridge and look for a reputable insurance company instead. It's so true you get what you pay for in Australia, it's probably better to pay a little more and have outstanding customer service then to pay minimal and get stuffed around by these criminals. I wish I could give them a zero rating..I just contacted Apia cancelled my policy and will continue a better experience with Budget Direct..
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