BEWARE, AVOID THIS ALARM SERVICE AT ALL COSTS. I previously had a great experience with my former provider. However, after they transferred their customers to this alarm service, my experience has been nothing short of disastrous. Dealing with security and alarm systems, I never expected to be treated so poorly by any company. It's hard to believe such a subpar company is still operating. It took over a month to receive any response or callback. Once you manage to get in touch, good luck reaching them again. I added extra cameras to my system, but nothing functions properly, and the recorder I purchased is already malfunctioning after just four months. After countless emails, calls, and voicemails, they have gone silent again. This company should be avoided entirely; the customer service is the absolute worst I have ever encountered. I'm left with multiple cameras that I can't connect to their system, and a non-functional recorder, all while receiving nothing but absurd lies and excuses from them. The pricing was decent with my previous provider, but now it feels like a terrible joke. I will be canceling my service with this unreliable company, incurring a significant loss after only a few months, and moving on. It’s baffling how a security company can be this unreliable. We’re not just talking about purchasing trivial items; this is about the safety of your home or business, which should always be treated with the utmost seriousness. If you’re considering signing up with this service, don’t waste your time. If you are already with them, do yourself a favor and cancel. Let this ineffective company face the consequences they deserve.
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