I ordered items for holiday gifts and kept receiving messages about delays in the shipment date, despite the website indicating that the product was in stock. This raised questions about the reason for the shipping delays for over a month. The updates were inconsistent, and when I decided to cancel, they imposed a 5% fee. It feels like they are holding onto customers' money, which accrues interest while we wait for products that never arrive, and when we cancel, we only receive a partial refund. I canceled after a month of waiting and several emails regarding the shipping delays.
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