I am a regular silver stacker. I understand the market has recently experienced unprecedented demand. However, APMEX has provided the WORST customer service of all bullion merchants i've dealt with. I ordered silver on 1/09/26.
My order was lost by FEDEX. APMEX uses the cheapest ground shipping, so FEDEX was unable to tell me where my package was. Things happen.
I opened a claim with APMEX on 2/3. Investigations should take "12-14 days" according to APMEx. I received last correspondence from APMEX regarding this on 2/13. 2/27 i wrote to inquire the status - NO RESPONSE. Today 3/5/26 i finally had to CALL to be told they decided to refund me on Monday - would have been good to have informed me of this.
In the time it took APMEX to tell me they didn't know where my package was STILL, i received 2 silver orders from SDBullion (also priced cheaper).
This is by far the worst customer service experience i've had purchasing bullion online. Absolutely DO NOT recommend this "reputable" merchant. They completely bungled my purchase AND screwed me out of the profits from the spot price of silver on the date of my puchase.
Bullion Buyers BEWARE - this merchant offers Zero recourse, zero compensation efforts, and minimal updates. They'd rather refund you and sell the metal at a higher price in the rising market. Great customer service LOL. Maybe if they didn't cheap out on ground shipping, we wouldn't be here.
Go literally anywhere else to receive your metals: SDBullion, Monument Metals, and Scottsdale Mint CONSISTENTLY outprice APMEX, and youll actually receive your order.
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