I’ve been a user for years and have never encountered anything like this situation. My recent experience with the AI credits system has been completely unacceptable. I created a sales sequence weeks ago and briefly tested an AI opener, which I removed right away, then rewrote the entire sequence manually. I’ve been using and optimizing that sequence without issues since. Recently, I found that the platform started deducting AI credits every time I attempted to edit or save the sequence, despite having no AI content in it—only my own plain text. After spending hours with the support team, I learned that because the sequence was initially created with AI, it is permanently flagged as AI-generated. This implies: Every variable is considered “AI” Every edit consumes AI credits Once credits are depleted, changes can’t be saved There’s no way to unflag or revert it back to a standard sequence Support is unable to resolve it Engineering claims “can’t change it” The suggested solution?
“Recreate the whole sequence from scratch.” However: You lose all contacts in the sequence You lose all step history You lose tracking, optimization data, and performance context You have to manually re-stage every contact You must redo weeks of work due to an internal flag you weren’t warned about Moreover, the platform fails to clearly inform users that testing AI even once can permanently affect the sequence. There’s no warning that this will lead to continuous credit usage or make the sequence nearly uneditable without incurring additional charges. Support eventually cloned the sequence to remove the AI flag, but the clone did not include any of my contacts or progress, forcing me to start over operationally. This isn’t a minor UX issue; it’s a significant product design flaw that: Punishes users retroactively for trying a feature Wastes paid credits without delivering real value Disrupts ongoing workflows Erases historical data and tracking Offers no recovery or rollback options It genuinely feels like a dark pattern aimed at draining credits and pushing upgrades. While the support team was courteous and did their best, the underlying system is evidently flawed. The absence of: A complaint form An escalation path An engineering override A credit refund An internal fix
…is shocking for a company of this size. If you depend on sequences for revenue, steer clear of the platform’s AI features. You might inadvertently compromise your workflow and end up paying for credits you’re not even utilizing. I am now actively exploring alternatives.
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