Today I went to pick-up an Apolo motorhome for my daughter to stay in for four days.The motorhome was organised and paid for through a 3rd party company, almost $1,000.00.After waiting over 2hrs we were finally attended to. I was told a $5,000.00 bond would be required although insurance was paid for through the booking company, but this is not recognised by Apolo Motorhomes.I phoned my daughter for a decision who was booked to fly to Perth from Canberra tomorrow.She was crying before I spoke to her as she just found out her partner was diagnosed with cancer a short time earlier.She was in no condition to travel and asked me to cancel the booking. I explained all this to the Apolo rep. and asked for a refund on compassionate grounds considering the circumstances. The Apolo rep asked her boss but was toldtheir terms and conditions stated no refunds under any conditions if cancelled on the day of pick-up. The motorhome is now available to hire to someone else, money for nothing!!!NO COMPASSION AT ALL. All I can say is Apolo Motorhomes are a COLD, NON CARING MONEY GRABBING companyShame on you Apolo.Won't be using your services ever again.Tom Venville
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