Review Time
Apollo campervan rego 179HZ9
Pulls into southport caravan park tasmania sunday 8th February
Then tries to squeeze the van inbetween a caravan a tent and campervan knowing there wasn't enough room and blocking our accses to leave the next day.
After his and his wife's 8th attempt at trying to park the van in the process runs into my mates caravan and just pulls away while it was witnessed by so many I have contacted apollo and have had no response to my emails just ignoring me for 2 weeks now, anyway this driver was foriegn had no idea how to drive campervan amd should not be on the road in tasmania way to dangerous watch out everyone in tas.
Apollo campervan rego 179HZ9 Pulls into southport caravan park tasmania sunday 8th February Then tries to squeeze the van inbetween a caravan a tent and campervan knowing there wasn't enough room and blocking our accses to leave the next day.After his and his wife's 8th attempt at trying to park the van in the process runs into my mates caravan and just pulls away while it was witnessed by so many I have contacted apollo and have had no response to my emails just ignoring me for 2 weeks now, anyway this driver was foriegn had no idea how to drive campervan amd should not be on the road in tasmania way to dangerous watch out everyone in tas.
Poorly maintained vehicle. It was filthy. Empty water tank to start with, supposed to be full, so ran out of water in remote camping day 2. Broken draws, keys. The worst where the tyres. So bald it wouldn't have passed rego, no tread on them. Broken camping table and cheap camp chairs with bird poo on them.AC broken, wouldn't turn off when plugged into mains power. Took 3 calls and 4 days to rectify a single fix, in the meantime couldn't use power.Lacking basic cleaning and kitchen basics. Hired from Perth
Today I went to pick-up an Apolo motorhome for my daughter to stay in for four days.The motorhome was organised and paid for through a 3rd party company, almost $1,000.00.After waiting over 2hrs we were finally attended to. I was told a $5,000.00 bond would be required although insurance was paid for through the booking company, but this is not recognised by Apolo Motorhomes.I phoned my daughter for a decision who was booked to fly to Perth from Canberra tomorrow.She was crying before I spoke to her as she just found out her partner was diagnosed with cancer a short time earlier.She was in no condition to travel and asked me to cancel the booking. I explained all this to the Apolo rep. and asked for a refund on compassionate grounds considering the circumstances. The Apolo rep asked her boss but was toldtheir terms and conditions stated no refunds under any conditions if cancelled on the day of pick-up. The motorhome is now available to hire to someone else, money for nothing!!!NO COMPASSION AT ALL. All I can say is Apolo Motorhomes are a COLD, NON CARING MONEY GRABBING companyShame on you Apolo.Won't be using your services ever again.Tom Venville
I rented a camper van (in this case a Euro Tourer which is a Mercedes Sprinter) and was debating whether to save some money by going with Mighty, which channel essentially older Apollo vehicles which get moved to the Mighty fleet when they are three years old….In the end, I paid the extra money for a “newer “ vehicle. this Apollo vehicle was almost 4 years old and was still on their fleet. Well functional, it just seemed very tired and wasn’t as new and fresh as expected. The handover process in Auckland was brief to the point of basically being useless And essentially we had to figure everything out ourselves. The guy who did the handover was utterly disinterested. We had an auxiliary fan heater and the first time I plugged in it started to spark so I immediately disconnected it and never used it again. On the plus side, the windscreen was hit by a large rock thrown up by a truck and the Support/Service team were very helpful and they got the windscreen replaced next day Overall, very disappointed in the vehicle, but the one highlight was the young lady in Queenstown when I handed the vehicle back as she was just a bundle of enthusiasm and a credit to the company.
The 4x4 campervan we got should never be rented out.PERTHWe where at 9:00 am at de pick-up spot in Perth but the camper was not ready. It was 3:00 pm when we finnaly got the camper, by that time it was too late for driving far from Perth so we hat to stay near Perth.The next Days we find out that the camper had the following issues.- the battery wasn't charged- when using the windshield wipers the rubber come loose.- the rearview camera display falls of every time- when opening the glove compartment it falls completly from the dashboard.- after doing groceries we found out the gas stove was broken.- the air compressor was broken.- the left mirror was only attached at the bottom site, so this mirror makes al lot off noise when driving.- the kitchen hatch lock broke.- when steering too far the steering box knocks.when the kitchen hatch broke we called the service, they could not do anything until we reached the city of Broome. (that was two days).till that time we had to tape the hatch ???BROOMEIn Broome we got an other gas stove and a better air compressor.the windshield wipers got glued, they did not have new ones.they also glued the door and set an other lock on the kitchen hatch.when driving for 20 minutes the lock broke again.we turned around and they fixed it again ???Near Kununurra the camper turns right, it was not steering, so we stopt and called service again.The send a mechanic but he could not find the problem, he changed a tire and gave the following advise "Drive slowly"The next day the Kitchen hatch broke again.we paid 6000 euros (10.500 AUD) for this camper including insurance, hoping we got a great offroad experience. But we didn't dare to go offroad with this car. The worst thing about it was that they knew about this problems but rented out this camper anyway.they ruined our holidayDARWINWhen we returned the Campervan in Darwin they offered a bottle of wine and a refund of 300 Euro.I was so stupid to accept this, but now 5 weeks later i stil did not have received this refund.to Apolloshame on youto people who think of rent a car here, please look furtherRobert PlankenJIM146738
Listed picture of Camper Van shows a Mercedes but the vehicle might be completely different. Thankfully we clarified before booking.I am alright as long as the alternatives falls under the list that was subsequently clarified.But what's horrifying is that the customer support Michele came back to us saying that she will not reveal the ALTERNATIVE possible models. Customers should be left guessing until collection? Renting a illustrated European Car only to be given a Japanese vehicle isn't HONEST.
We rented a motorhome through Chepa Campa operated by Apollo, we traveled for 22 days and we had a small accident resulting in a scratch and 2 small cracks on the side of the fibreglass of the motorhome. It didn’t affect any mechanical part since it was on the body of the vehicle. When we returned the motohome one of the Apollo staff told us it wasn’t a very deep scratch and crack and it should cost between $300 and $1000, which for us was fair enough. For our surprise, after chasing them for 1 week, they reply back charging an outrageous $5500 for the damage (pretty much the exact amount we pay for the bond, funny, no?) We got another quote of $780 for the exact same job, also we sent the pictures to several repair companies and they were all chocked with this quote. Apollo simply ignored us, since we had paid the $5000 bond in a debit card, and they already had our money. Again, we were happy to pay for the damage, but for a fair price. They also input some engine check and a bunch of things just to get our money. We really thought they were a genuine company but they are totally untrustworthy.We sent the $780 quote, which they obviously didn’t reply as well. Thanks Apollo/Chepa Campa to make our holidays become a nightmare, and a very expensive one.
We had a great time in our Maui Euro Plus Camper Van. We travelled to the Flinders Ranges and stayed in Rawnsley Park Station. The van was clean and everything worked. We did have a minor accident which we reported straight away filling out an Incident Report Form through their helpful thl app. The team were so helpful and the customer service was great. We hired from 740 Main North Road Parafield -- thank you Vicki for all your helpWill definitely hire from thl again for our next adventure holiday :)
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