Total scam feeling from start to finish.I was fined by Greater Anglia even though I acted in good faith, using my contactless card exactly as I had on other trains where it worked perfectly. The gate opened, I thought I’d paid — but apparently that means nothing.The inspectors told me to appeal, which I did twice, and both times I got the same robotic rejection. It’s clear the whole process is designed to take money from honest passengers rather than treat people fairly.Shameful customer service and a complete lack of basic human understanding. I’ll never travel with Greater Anglia again.
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