Review Time
Do not pay them, they are just trying to get the money out of people even when you prove you had a valid ticket on the day. Now they say you should have shown it on the day even though my phone had died and NO ports to charge on the train! Told them I prefer to go to court but they keep sending emails to pay! Just scare-mongering. Not paying and waiting to see if we go to court to explain the situation. :-)
Totally useless, they don't comment on staff behaviour or how they acted around the issuing of a fine. They just follow through on the fact that a ticket wan't bought, therefore appeal is unsuccessful!! Amazing how any appeal cannot take into account train staff behviour, and the FACT that technical stopped any ticket being bought.
As countless others here have pointed out, this is a scam organisation - set up in cahoots with their fellow hustlers Greater Anglia in order to rinse some more cash out of rail travellers. Great British deception at its worst. Avoid any form of rail transport is the best way to steer clear of these parasites.
Total scam feeling from start to finish.I was fined by Greater Anglia even though I acted in good faith, using my contactless card exactly as I had on other trains where it worked perfectly. The gate opened, I thought I’d paid — but apparently that means nothing.The inspectors told me to appeal, which I did twice, and both times I got the same robotic rejection. It’s clear the whole process is designed to take money from honest passengers rather than treat people fairly.Shameful customer service and a complete lack of basic human understanding. I’ll never travel with Greater Anglia again.
This review is not about the fact that a penalty was applied — that part is understandable, even if the mistake was genuine. My husband, who is over 60 and currently undergoing chemotherapy, received a penalty fare because his Senior Railcard had expired. He didn’t notice the expiration because he doesn’t check his email often.What I find unacceptable is the way the appeal process was handled. It gives people the illusion that they can explain their situation, but in reality, it makes no difference. Whatever the reason, the fine is upheld without any real consideration. So why offer an appeal if it’s just a formality?I also find it unreasonable that people over 60 have to pay for a card that simply proves their age. It’s not like anyone can make themselves younger to get a discount. These companies clearly exist to make money by punishing people — and the amounts they charge are excessive.The payment system adds insult to injury. The online payment site looks unsafe and outdated. If you choose to pay over the phone, you’re charged extra. If you use a postal order, there’s another commission. It feels like they profit at every single step.These kinds of companies operate just like parasitic businesses, thriving off ordinary taxpayers, with no respect or empathy for the people they penalise. My husband’s only trips are for medical treatment, but that clearly doesn’t matter to them.I don’t expect anyone from the company to care or do anything, but at least I’ve shared my opinion. This entire experience has been unnecessarily harsh, disrespectful, and profit-driven.
Do not pay them, they are just trying to get the money out of people even when you prove you had a valid ticket on the day. Now they say you should have shown it on the day even though my phone had died and NO ports to charge on the train! Told them I prefer to go to court but they keep sending emails to pay! Just scare-mongering. Not paying and waiting to see if we go to court to explain the situation. :-)
On our train back from an emergency hospital trip and after a long day, our phone batteries had died and so we couldn't produce our tickets. We asked the ticket inspector if he had a phone charger lead so we could show him our tickets, his unhelpful and unfriendly response was that its our responsibility to produce a ticket. Upon appeals and showing them that we had the correct tickets for the trip, they declined our appeal and still asked us to pay the fine. They will have to take us to court where we'll show our tickets.
One star is generous. My 17 year old son received a £99 penalty notice for purchasing a 16 to 17 year old saver ticket but had a 17 to 25 year old Railcard which did not match. A genuine mistake and we even had an email from GWR apologising for this, stating they would investigate to ensure this would not happen again. We attached this email to our appeal but we still lost. They have no interest in customer care and are very autocratic with no pragmatism applied to their decision making. I hope to never have the misfortune of dealing with this company again.
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