This review is not about the fact that a penalty was applied — that part is understandable, even if the mistake was genuine. My husband, who is over 60 and currently undergoing chemotherapy, received a penalty fare because his Senior Railcard had expired. He didn’t notice the expiration because he doesn’t check his email often.What I find unacceptable is the way the appeal process was handled. It gives people the illusion that they can explain their situation, but in reality, it makes no difference. Whatever the reason, the fine is upheld without any real consideration. So why offer an appeal if it’s just a formality?I also find it unreasonable that people over 60 have to pay for a card that simply proves their age. It’s not like anyone can make themselves younger to get a discount. These companies clearly exist to make money by punishing people — and the amounts they charge are excessive.The payment system adds insult to injury. The online payment site looks unsafe and outdated. If you choose to pay over the phone, you’re charged extra. If you use a postal order, there’s another commission. It feels like they profit at every single step.These kinds of companies operate just like parasitic businesses, thriving off ordinary taxpayers, with no respect or empathy for the people they penalise. My husband’s only trips are for medical treatment, but that clearly doesn’t matter to them.I don’t expect anyone from the company to care or do anything, but at least I’ve shared my opinion. This entire experience has been unnecessarily harsh, disrespectful, and profit-driven.
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