One star is generous. My 17 year old son received a £99 penalty notice for purchasing a 16 to 17 year old saver ticket but had a 17 to 25 year old Railcard which did not match. A genuine mistake and we even had an email from GWR apologising for this, stating they would investigate to ensure this would not happen again. We attached this email to our appeal but we still lost. They have no interest in customer care and are very autocratic with no pragmatism applied to their decision making. I hope to never have the misfortune of dealing with this company again.
Claim your business profile now and gain access to all features and respond to customer reviews.
