The staff of Penalty Services operating on Merseyrail really do need to learn how to deal with issue correctly.Only attitude is to issue a fine.No discussion, no options to resolve.I have seen recently a ticket officer in Cross Country rail dealt with a bigger issue than mine tremendously. Good customer service, re resolved for both parties, all amicable.As for Penalty Services bully boys, really need to be trained in customer service.One major issue I feel is that there seems to be no authoritative organisation that regulates or monitors these people's actions.I appealed, and must say I do not feel at all that the process is independent, and then I wrote to Transport Focus who agreed with my appeal statement and the case details, and Penalty Services ignored their advice.Please someone if you can, let me know who governs them and also how we can stop their attitude.Nightmare company.
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